Privacy Policy

Last Updated November 25, 2021

This Privacy Policy explains how Pro Gamersware GmbH (“Pro Gamersware“) collects, stores, and uses your personal information relating to its website (the “Website”). The Website is intended only for use by residents of the United States, Your data is being processed by us, Pro Gamersware GmbH, Gaußstr. 1, 10589 Berlin, Germany and by our service providers, who process your data on our behalf for the purposes specified below. Our service providers include print shops, letter shops, call centres, logistics companies, data centres, analysis service providers and payment service providers. Our service providers are prohibited from processing your data for other purposes outside the scope of our service agreements with them.

1. About This Privacy Policy

This data privacy declaration applies to:

our online offers in our web shop and our customer support hotlines via phone, chat, email or other communication tools; our telephone offers, i.e., the hotlines " consultation and ordering", "customer service; certain types of cooperation with manufacturers and suppliers; our job offers and the application process. This Privacy Policy governs personally identifiable information and applicable non-personally identifiable information, which we collect from you when you use the Services. With respect to your personally identifiable information that we gather under this Privacy Policy, we are the ‘data controller’ as defined under the GDPR.

2. Data Privacy Officer

If you have a question regarding data privacy or data security, you can contact our data privacy officer

via the email address [email protected] or via: Pro Gamersware GmbH Department Data Privacy Gaußstr. 1 10589 Berlin, Germany

3. Data Security

We will never sell your personal data without your express prior written consent.

We take all technical and organizational security precautions to protect your personal data against accidental or deliberate manipulation, loss, destruction or against access by unauthorized persons and we ensure the protection of your rights in compliance with the applicable data protection regulations.

All security measures taken are intended to guarantee the confidentiality and integrity of your data and ensure the availability and resilience of the systems and services when processing your data in the long term. The security measures enable us to quickly restore the availability of and the access to the data in the event of a physical or technical incident. Our security measures also include encryption of your data. All information that you enter online is technically encrypted before its transmission, whereupon this information cannot be viewed by unauthorized third parties at any time. Your data is protected by the SSL (Secure Sockets Layer) protocol with a 256-bit key.

Our data processing and our security measures are continuously improved in line with modern technical developments. Our employees are obliged in writing to maintain confidentiality and to comply with the data protection requirements of the United States and the GDPR.

4. Your Data Rights

You may enjoy certain rights regarding the treatment of how your personal information is collected and used, which can vary depending on where you live. If you wish to opt into our newsletter or other marketing communications, you can exercise your right to opt out using the ‘unsubscribe’ button at the bottom of such emails. You can deactivate certain kinds of cookies that we may deploy but doing so may cause the Website or Services to become unavailable or nonfunctional (even if you paid for them). You may toggle your browser preferences or settings to turn on Do Not Track (“DNT”) requests. There is currently no industry-wide consensus about companies should respond to such DNT requests and until such consensus is achieved, we will not honor DNT requests. Similarly, our third-party partners (such as analytics companies and ad networks) may collect information about you and your online activities, over time, across third-party websites, and including while using the Services. We do not obligate these third parties to change their tracking practices in response to your DNT settings. We rely on Google Analytics to provide us with certain analytics, and you can opt out of your usage data being included in our Google Analytics reports by visiting

Under California’s “Shine the Light” law, California residents who have an established business relationship with us have the right to request a notice disclosing the categories of personal information that we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. You may submit requests for such information in writing, to our address listed above, but please allow 30 days for a response.

If you are unable to access this Privacy Policy because of a disability or physical or mental impairment, please contact us and we will arrange to furnish you with the information you need. Some residents may enjoy additional rights (for example, residents of California). These heightened rights may include the right to request that we correct your personal data; provide you with a copy of all your personal data; and request our deletion of your personal data. We will use reasonable efforts to fulfill your requests, but we reserve the right to refuse requests that we deem unreasonably repetitive, infringe upon the privacy of others, or as may be otherwise permitted under applicable law. In some instances, by exercising these rights or by withdrawing your consent, the Services may malfunction or become unavailable, even if you have paid for them.

If you have any questions about these rights, or if you would like to exercise them, please contact [email protected].

5. Notes on data processing

Unless otherwise stated, this following applies to all our processing activities:

a. Mandatory Fields

If certain data fields are designated as mandatory fields and / or marked with an asterisk (*), the provision of this data is either required by law or because we need this data to fulfil your order, for the desired service or for the stated purpose. Failure to provide correct information in the mandatory fields may result in us not fulfilling your order or not being able to provide the requested service or not being able to achieve the desired purpose.

b. Extended Consent

You can consent to further, additional processing of your data. In case you provide your consent to further processing, you will be informed about the modalities and range of the respective data processing activities. For this reason, such additional processing activities will not finally and conclusively be listed here.

c. Transfer of Personal Data to Third Countries

By using the Services, you consent to such transfer of your information to countries outsideof the United States, which may have different data protection rules than in your country. While your information is outside of your country, it shall be subject to the applicable laws of the country in which it is located and may be subject to compulsory disclosure (including to governmental agencies of such other country), pursuant to the laws of such country. Pro Gamersware may store and/or process your personal information in any country where Pro Gamersware is located and/or whereever its third-party service providers are located.

When transferring data to other countries then our transmission takes place exclusively in compliance with the legal requirements of the United States and the receiving country, including GDPR requirements, and according to an adequacy decision following Art. 45 GDPR or suitable guarantees according to Art. 46 GDPR.

One of these adequacy decisions is the implementation decision (EU) 2016/1250 of the European Commission of July 12, 2016 on the so-called EU-US data protection shield (Privacy Shield) for the USA. For transmissions to companies that are certified according to the EU-US data protection shield, the level of data protection is generally considered to be appropriate within the meaning of Art. 45 GDPR.

Alternatively, or additionally, the conclusion of the EU standard data protection clauses issued by the European Commission creates suitable guarantees in accordance with Art. 46 Para. 2 c) GDPR as well as an appropriate level of data protection. Copies of the EU standard data protection clauses can be found on the website of the European Commission

d. Hosting by external Service Providers

Our data is being processed by external hosting service providers, who process data on our behalf according to our instructions and provide us with storage space and processing capacities in their data centres. Therefore, your personal data may be transmitted to hosting service providers too. These service providers process data either exclusively in the EU / EEA or in compliance with the provisions under section 5c above. The admissibility requirements mentioned above guarantee an adequate level of data protection.

By using the Website, you consent to such transfer of your information to countries outside your country of residence, which may have different data protection rules than in your country. While your information is outside of your country, it shall be subject to the applicable laws of the country in which it is located and may be subject to compulsory disclosure (including to governmental agencies of such other country), pursuant to the laws of such country.

e. Transmission to Official Authorities

We transmit personal data to official authorities (including law enforcement authorities) if this is necessary to fulfil a legal obligation to which we are subject or if it is necessary to assert, exercise or defend legal claims.

f. Storage Duration

We only use personal data for as long as necessary for the respective processing purpose. After this time, the data will no longer be processed by us, but will be deleted at regular intervals, unless continuous processing and storage is legally stipulated (in particular because it is necessary to fulfil a legal obligation such as the statutory retention periods or for the establishment, exercise or defence of legal claims) or you give us any further consent.

g. Data Categories

In the following sections, the data categories used by us are listed:
Account Data: login-/username and password
Basic Personal Data: title, gender, first name, surname, date of birth
Address Data: street, number, additional address details, postal code, location, country
Contact Data: telephone number(s), fax number(s), email address(es)
Login Data: Information about the service through which you signed up; time and technical information on registration, confirmation and deregistration; data you provided when logging in
Order Data: products ordered, prices, payment and delivery information
Payment Data: bank account details, credit card details, details of other payment services
Newsletter usage data: opening of the newsletter (date and time), content, selected links, information from the accessing computer system: Internet protocol address (IP address) used, browser type and version, device type, operating system and similar technical information.
Access Data: date and time of your visit; the page from which the accessing system came to our page; pages opened during use; Session identification data (Session ID); information from the accessing computer system: Internet protocol address (IP address) used, browser type and version, device type, operating system and similar technical information.

6. Usage of Data

a. Contact / Requests

If you have any questions or requests, please do not hesitate to contact us. We process your details to answer your inquiries. The communication of address and telecommunication data marked as mandatory information is required to be able to process and answer your request. The voluntary provision of further data makes it easier for us to process your request. After answering the request, we usually save the information from your request for six months in the event of further inquiries, unless it concerns commercial or business letters, we save these for six years. For contract-related inquiries, please see letter c, below.

b. Registration

We process your required registration information (mandatory information, e.g., name, email address and password) as well as the other data voluntarily provided in the context of your use for the establishment and your use of the functions of our portal. We store your registration details until you revoke your access by informing us accordingly if there are no other retention periods to the contrary. These can be, for instance, from your orders (see letter c.). Our Terms of Use sets the minimum age required to use the Services at least eighteen (18) years old. We do not knowingly collect the personal information of any child under the age of thirteen (13) without first obtaining consent from their parent or guardian. If you have reason to believe that personal data of a child under the age of thirteen has been sent to or otherwise collected by Pro Gamersware, then please reach out to us at [email protected]

c. Orders

In the case of an order or other legal-related inquiries, we first process your personal data for processing or processing the order or other legal-related inquiry and, if necessary, for the corresponding invoicing.

Insofar as data is marked as mandatory, it is required for processing or processing the corresponding order or for invoicing. We store your data relevant to the order and the associated documents (e.g., commercial letters, invoices) in accordance with the legal requirements after the conclusion of the purchase in accordance with the statutory provisions for six years (§ 257 Paragraph 4 HGB, Art. 6 Paragraph. 1 c GDPR) or ten years (Section 147 Paragraph 3 AO, Art. 6 Paragraph 1 c GDPR).

d. Advertising

Mail advertising and customer analyzes: We also process the data from orders and inquiries to the extent permitted by law for sending catalogues and advertising by mail from our company and from affiliated companies in the retail, publishing, telecommunications and financial sectors as well as donation organizations and for internal marketing - and customer analyses to the extent permitted by law in order to be able to offer you appropriate information (Art. 6 Para. 1 f GDPR). Our analysis is pseudonymized on a regular basis.

E-mail advertising with consent: With your express consent, which can be revoked at any time, we will inform you about our offers by e-mail. For the revocation of consent and its consequences, see section 7 below. We process your mandatory information when you give your consent so that we can send you the selected newsletter and address you personally. When obtaining your consent, we use the so-called double opt-in procedure online to avoid our e-mail messages being sent to e-mail addresses of people who have not requested them. In accordance with the requirements of the data protection supervisory authorities, your IP address is also recorded and stored for documentation purposes.

E-mail advertising in the context of the business relationship: If you gave us your e-mail address when you placed your order, we will also inform you by e-mail about our products or services to the extent permitted by law.

Storage period for advertising purposes: We store your data collected for advertising purposes if the advertising purpose still exists or until we receive a revocation of your consent or your objection to the processing of your data for advertising purposes (see section 7 below).

Change of purpose: Should we change the purposes of the processing over time, we will inform you in advance by updating this information on data protection.

e. Extended Storage Periods

The specified storage periods can be extended accordingly if there is a longer statutory or contractual storage period in individual cases if the data is processed for different purposes.

7. Right of Objection and Withdrawal at Any Time

You have the right to object to the processing of your data at any time for reasons that arise from your situation if the legal requirements are met.

Even if you object to the processing of your data for advertising purposes or would like to revoke your consent, a short message to our data protection officer by e-mail to [email protected] or Pro Gamersware GmbH, Data Protection Department, Gaußstr. 1, 10589 Berlin; In the case of e-mails, it is sufficient to press the unsubscribe button in the e-mail. Your data will then no longer be processed for the purposes covered by the advertising objection or revocation of consent.

The legality of the processing carried out up to the point of objection or revocation remains unaffected.

After your objection to the processing of your personal data for advertising purposes or the revocation of your consent, we are obliged under data protection law to include the data required for this (name, address, e-mail address) in our internal advertising blacklist and to save (block) permanently - only for this purpose - and to use it for comparison with our future advertising files. In this way, compliance with your objection to advertising or the revocation of your consent can be permanently ensured.

8. What are cookies and what are they used for?

a. Cookies

Cookies are small files that are stored on your data carrier and that save certain settings and data for exchange with our system via your browser. The most common types of cookies are so-called session cookies, which are deleted as soon as you close your browser, and temporary / permanent cookies, which are stored on your data carrier for a longer period or indefinitely. This storage helps us to design our web pages and our offers specifically for you and makes it easier for you to use them, for example by saving certain entries made by you so that you do not have to re-enter them repeatedly.

b. Use of Cookies

Cookies are used on this website ​​to enable and ensure the technical functions required for the requested services, e.g., the shopping cart function.

Most of the cookies we use are automatically deleted from your hard drive at the end of the browser session (end of the session) (“Session Cookies”). Session Cookies are required, for example, to offer you the shopping cart function across multiple pages. In addition, we also use cookies that remain on your hard drive. If you visit us again, it is automatically recognized that you have already visited us and which entries and settings you prefer. These temporary or permanent cookies (lifespan 1 month to 10 years) are stored on your hard drive and delete themselves after the specified time. These cookies in particular serve to make our Website more user-friendly, more effective and safer. Thanks to these files, it is possible, for example, to display information on the site that is specifically tailored to your interests. The sole purpose of these cookies is to adapt our offer to your customer requirements in the best possible way and to make surfing with us as comfortable as possible.

c. What data are stored in the cookies?

Only pseudonymous data is stored in the cookies we use. When the cookie is activated, an identification number is assigned to it and your personal data is not assigned to this identification number. Your name, your IP address or similar data that would enable the cookie to be assigned to you are not stored in the cookie. Based on cookie technology, we only receive pseudonymized information, for example about which pages of our shop were visited, which products were viewed, etc.

d. Are there also third-party cookies?

We use several advertising partners who help to make the Internet offer and the websites more interesting for you. Therefore, when you visit the website, cookies from partner companies are also stored on your hard drive. These are temporary / permanent cookies that are automatically deleted after the specified time. These temporary or permanent cookies (lifespan 14 days to 10 years) are stored on your hard drive and delete themselves after the specified time. The cookies of our partner companies only contain pseudonymous, mostly even anonymous data. This is, for example, data about which products you viewed, whether something was purchased, which products were searched, etc. Some of our advertising partners also collect information about which pages you have visited before or for which, via the websites Products you were interested in, for example, so that we can show you advertising those best suits your interests. These pseudonymous data will never be merged with your personal data. Their sole purpose is to enable our advertising partners to address you with advertising that may be of interest to you.

e. How can you prevent the storage of cookies?

You can set your browser so that the storage of cookies is only accepted if you agree to this. If you only want to accept the Pro Gamersware cookies, but not the cookies from our service providers and partners, you can select the setting in your browser "Block third-party cookies." As a rule, the help function in the menu bar of your web browser shows you how to reject new cookies and how to switch off cookies that have already been received. Detailed information on how you can make the settings in the browser you are using can be found at the following link. We recommend that you always completely log out of shared computers that are set to accept cookies after you have finished.

f. Rejection / deletion of cookies

You can prevent the storage of cookies by changing the settings in your browser software. You can also delete cookies from your device's hard drive at any time. However, this can restrict the presentation of the website or user guidance.

You can also change your cookie settings at any time and thus revoke your consent. Withdrawing your consent does not affect the legality of the processing carried out based on your consent up to the point of withdrawal.

Google Remarketing

This website uses the remarketing technology of Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA), a service provided by Google for placing advertisements on the Internet. For this purpose, information about your surfing behavior during your visit to our website is collected anonymously and stored on your computer with the help of cookie text files. Based on this information stored in the cookie, third-party providers, including Google, place advertisements on websites on the Internet. You can deactivate this use of cookies by Google by clicking on the following link to unsubscribe: Further information on this Google technology can be found in the Google privacy policy (

Google AdWords Conversion Tracking

This website uses the online advertising program "Google Ads" and, as part of Google Ads, the conversion tracking of Google (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland). We use the offer of Google Ads to draw attention to our attractive offers with the help of advertising materials (so-called Google AdWords) on external websites. In relation to the data from the advertising campaigns, we can determine how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting for you and to achieve a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks on an Ads ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on this website and the cookie have not yet expired, we and Google can see that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. This means that cookies cannot be tracked via the websites of Google Ads customers. The information obtained using the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted for conversion tracking. The customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not want to participate in tracking, you can block this use by deactivating the Google conversion tracking cookie in your Internet browser under user settings. You will then not be included in the conversion tracking statistics. We use Google Ads based on our legitimate interest in targeted advertising.

Please note that certain functions of this website may not be able to be used or only to a limited extent if you have deactivated the use of cookies.


We use the Facebook Pixel analysis tool from Facebook, a social media network operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland. The code implemented on this page can evaluate your behavior if you have reached this website from a Facebook advertisement. This serves to improve Facebook advertisements and is based on our legitimate interest. Your data collected in this way will be saved by Facebook. The recorded data cannot be viewed by us. We only use them in the context of advertisements. Cookies are set using the Facebook pixel code. By using the Facebook pixel, the visit to this website is communicated to Facebook and used to display interest-based advertising. If you have a Facebook account and are logged in, your visit to this website will be assigned to your Facebook user account. You can revoke the use of your data for this purpose at any time by sending a message to [email protected]. You can find out how the Facebook pixel is used for advertising campaigns at You can change your settings for advertisements in Facebook at, provided you are logged into Facebook. You can find more information on Facebook's data policy at

If you do not want to receive interest-based advertising, you can deactivate the use of cookies for these purposes. Alternatively, users can deactivate the use of third-party cookies by calling up the deactivation page of the network advertising initiative (

9. Use of web analysis / tracking

Like other website operators, we use analysis tools in the form of tracking software to determine the frequency of use and the number of users of our website. We use Google Analytics®, a web analysis service from Google Inc. This tracking software uses cookies (see section 8). The information generated by the cookie about the use of this website is used to compile reports on the activities on the website and to provide other services related to website use. Your IP address will be made unrecognizable and thereby anonymized. With this software, neither we nor the operators of the respective analysis tools can collect personal information that would allow conclusions to be drawn about the identity of the user. You will find further details on web tracking and data protection of these providers and their technology on the specified websites of the companies mentioned:

Google (Universal) Analytics

This website uses Google Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website (including the abbreviated IP address) is usually transferred to a Google server and stored there; it can also be transferred to the Google LLC server in the US.

This website uses Google Analytics exclusively with the extension "_anonymizeIp ()", which ensures anonymization of the IP address by abbreviation and excludes direct personal reference. As a result of the extension, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google LLC server in exceptional cases. broadcast in the USA and abbreviated there. In these exceptional cases, this processing takes place in accordance with Article 6 (1) (f) GDPR based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out, however, that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading the browser plug-in available under the following link and install:

In case that personal data is transmitted to Google LLC. based in the USA, Google LLC. is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU. A current certificate can be viewed here:

Further information on Google (Universal) Analytics can be found here:


VWO collects anonymized information about your activities on our website. Cookies are used here, through which exclusively pseudonymized information is stored under a randomly generated ID (pseudonym). Your IP addresses are only saved anonymously. A direct personal reference is therefore not possible.

You can prevent VWO from collecting data by clicking this link. An opt-out cookie is set that prevents the future collection of data from your visit to this website.

You can also find further information’s on the tracking technology used at the following link:

10. How can you enforce your data protection rights?

If you have any questions about the processing of your personal data by us, we will provide you with information about the data relating to you.

In addition, if the legal requirements are met, you have the right to correction, deletion, restriction or withdrawal of consent for data processing, and the right to data portability.

In all these cases, please contact our data protection officer at [email protected].

11. Changes

From time to time it is necessary to adapt the content of the present information on data protection for data collected in the future. We therefore reserve the right to change this information at any time. We will also publish the changed version of the data protection notice here. If you visit us again, you should therefore read the data protection information again.

Information collection and user

When you place an order, you must provide your full name, e-mail address, billing or shipping address and telephone number. This allows us to process and execute your order and keep you informed of your order’s status. This does not include information on which page of our website was accessed from a specific IP address or which browser you use when accessing our website.

Any data collected during your purchase will only be used to improve our service and to adapt it to the wishes of our customers. It will not be passed on to third parties.

After you have newly registered or logged in as a customer, the session is saved in the form of a cookie. Cookies are files with small amount of data and are sent to your browser from our website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you will not be able to use our purchasing services.

Cookie settings