Shipping, Return, and Refund Policy

Shipping

What are the shipping costs?

When purchasing from endgamegear.com for the USA, orders under 75 USD will be charged 6.99 USD freight, while orders over 75 USD are shipped at no cost.

Does the USA have any limitations on shipping locations?

We currently ship to U.S. addresses excluding Alaska, Hawaii, and U.S. Territories. We do not ship to POBoxes/APO/FPO addresses.

How long does delivery take?

Orders are generally received within 3 – 7 business days depending on the destination, however, during holiday buying periods or excessive traffic in the transport network orders can at times take longer.

Return and Refund Policy

Last updated: April 15, 2021

Thank you for shopping at Endgame Gear.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us from endgamegear.com

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pro Gamersware GmbH, Gaußstr. 1, 10589 Berlin, Germany.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us via endgamegear.com.

  • Service refers to the Website endgamegear.com

  • Website refers to Endgame Gear, accessible from https://www.endgamegear.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

email: [email protected]

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

  • Is in the same condition as you received them

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for all shipping fees and costs for returned goods.

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Return Address

Endgame Gear CO LVLup Marketing
10681 Flower Ave
Stanton, CA 90680
(714)200-8481

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]